Help Desk Technician (Entry Level)
CR&R Inc CR&R Inc Stanton, CA Stanton, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 15 hours ago 15 hours ago 15 hours ago CR&R Incorporated is one of Southern California's most innovative and successful environmental recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties.
In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.
The Help Desk Technician provides technical support to all CR&R staff, both local and remote.
The Help Desk Technician provides network, PC and company cell phone support in CR&R's multi-platform environment.
Under the general supervision of the IT leadership, the Help Desk Technician works closely with CR&R's functional departments to prioritize and resolve end-user, computer, and networking problems.
The Help Desk Technician is the first point of contact for all internal staff who have questions or problems related to the current use of their hardware or software.
DUTIES & RESPONSIBILITIES Acknowledge receipt of end user requests and follow up with users to ensure both users and SLA's have been satisfied.
Manage & support user mobile devices, laptops, desktops, WiFi LAN connections, printers, phones.
Attend & resolve user inquiries regarding computer software or hardware usage issues.
Resolve problems by working directly with end users either at their desk or via remote access to resolve user issues.
Analyze, diagnose and troubleshoot technical issues of all IT environments including operating system, networks, applications and hardware.
Set up new equipment and perform minor repairs to hardware or software.
Document all trouble tickets and remediation timely and accurately.
Manage handoff of ticket queue to and from other members on the IT team.
Train users in the proper usage of hardware and software.
Write & update training materials and procedures.
Install and configure IT hardware, software, and peripheral components.
Conduct IT equipment & asset tracking and inventory.
QUALIFICATIONS Familiarity working with end-users supporting the following:
Windows 10/11 Apple OS X (Preferred but not required) Android OS Microsoft Office Suite of software including but not limited to Outlook Microsoft Exchange 2016/O365 Computer and Printer Support New computer hardware and software builds, using imaging software Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.
The Help Desk Technician provides technical support to all CR&R staff, both local and remote.
The Help Desk Technician provides network, PC and company cell phone support in CR&R's multi-platform environment.
Under the general supervision of the IT leadership, the Help Desk Technician works closely with CR&R's functional departments to prioritize and resolve end-user, computer, and networking problems.
The Help Desk Technician is the first point of contact for all internal staff who have questions or problems related to the current use of their hardware or software.
DUTIES & RESPONSIBILITIES Acknowledge receipt of end user requests and follow up with users to ensure both users and SLA's have been satisfied.
Manage & support user mobile devices, laptops, desktops, WiFi LAN connections, printers, phones.
Attend & resolve user inquiries regarding computer software or hardware usage issues.
Resolve problems by working directly with end users either at their desk or via remote access to resolve user issues.
Analyze, diagnose and troubleshoot technical issues of all IT environments including operating system, networks, applications and hardware.
Set up new equipment and perform minor repairs to hardware or software.
Document all trouble tickets and remediation timely and accurately.
Manage handoff of ticket queue to and from other members on the IT team.
Train users in the proper usage of hardware and software.
Write & update training materials and procedures.
Install and configure IT hardware, software, and peripheral components.
Conduct IT equipment & asset tracking and inventory.
QUALIFICATIONS Familiarity working with end-users supporting the following:
Windows 10/11 Apple OS X (Preferred but not required) Android OS Microsoft Office Suite of software including but not limited to Outlook Microsoft Exchange 2016/O365 Computer and Printer Support New computer hardware and software builds, using imaging software Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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