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Customer Service Call Representative - Bilingual (Spanish and English)

Job Description

You will be responsible for ensuring that our clients and customers needs are promptly met by responding to their requests, orders, questions, and concerns in a timely and accurate manner.

Other Responsibilities are:

  • Professionally answer incoming calls
  • Take payments
  • Handle complaints
  • Follow-up on Purchase Orders
  • Data entry
  • Communicates with Buyers through email and/or phone
  • Clerical Duties
  • Provide information

Qualifications

  • Must have strong communication skills (oral and written) and experience with industry knowledge to understand concepts, practices, and procedures.
  • Must have interpersonal savviness
  • Must be self-motivated, self-managed and be able to multi-task with efficient time management skills.
  • High volume call center experience
  • Professional demeanor
  • Problem-solver
  • Excellent customer service skills
  • Capacity to work flexible schedule
  • Intermediate to advanced level with Microsoft Software
  • Apply corrective actions measures as deemed necessary.
  • Bilingual in Spanish and English

Additional Information

All your information will be kept confidential according to EEO guidelines.

I'm interested

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