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Collections Representative 3

SUMMARY OF FUNCTIONS:

Collector #3 is responsible for the collection of outstanding receivables comprised mainly of Solid Waste accounts for franchise, non-franchise & Haulaway areas.

Primary Duties and Responsibilities

  1. Collection and reconciliation of outstanding receivables in accordance with established objectives
  2. Ability to handle high profile or sensitive accounts in terms of collection or credit needs
  3. Establish payment plans when necessary
  4. Review monthly agency list and identify accounts to be placed for collections
  5. Prepare and submit adjustments for processing
  6. Prepare various lists for processing by customer service (tagging, work orders etc.)
  7. Notify credit representative of possible credit risk accounts (store closings, bankruptcies etc.)
  8. Identify the need to modify or implement procedures necessary to ensure timely receipt of payment
  9. Professionally and personably handle communication with customers, division managers, and other personnel as necessary
  10. Prepare reports as requested regarding the status of portfolio
  11. Handles special projects beyond the scope of daily collection calls as needed by management
  12. Ability to make and receive up to 100 calls per day
  13. Performs other duties as assigned.


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